Refund Policy

Last updated: October 6, 2026

We want you to be happy with Nocturne. Try the Free plan first — it includes every macro, so you can check that everything works on your computer before you pay.

When we refund

• It does not work on your computer. If a paid feature cannot run on your PC because of a technical problem that we cannot fix, contact us within 7 days of the purchase and we will refund it in full. Please try the Free plan first — it uses the same macros.
• Charged twice or by mistake. We refund duplicate or accidental payments in full.
• Long outage. If a macro you rely on stays broken for more than 7 days in a row during your paid period, we extend your plan for that time or refund the unused part — your choice.

Longer plans

Quarterly and yearly plans can be refunded in full within 7 days of purchase. After that we refund only for the reasons above, and only for the unused part.

When we don't

• Changing your mind after the first 7 days, or plans that were used normally.
• Problems caused by your PC, your internet connection or third-party software, if the Free plan showed the same problem.
• Actions taken by a game or platform against your game accounts (see section 4 of the Terms).
• Plans removed because the Terms were broken, for example account sharing or promo code abuse.

Plans don't renew by themselves

Paid plans are prepaid for a fixed period and never renew automatically, so you will never be charged for a period you did not choose. We remind you a few days before your plan ends.

How to ask for a refund

Write to from the email of your Nocturne account, with the order ID from your receipt and a short description. We reply within 3 business days. Approved refunds go back to the original payment method; your bank may take up to 10 days to show it.

If you live in a country with statutory rights for digital purchases (such as the EU or UK), those rights also apply. When you start using a paid plan right after buying it, you agree that the service begins immediately.